Shushant Kumar — Product Design Manager

About

Engineer by training. Manager by consequence.

The short version

I'm a Product Design Manager interested in the space between product strategy, design craft and team leadership — which is a formal way of saying I like the problems where nobody has agreed what the problem is yet.

I studied electronics and electrical engineering at KIIT, then taught myself design because the questions I found interesting kept turning out to be interface questions. That route left me comfortable in the messy middle of a product: with engineers over data models, with revenue over pricing logic, and then working out what a person is supposed to make of it on a small screen.

Eight years across travel booking at Cleartrip and Flipkart, banking and engagement infrastructure at Zeta, fashion commerce at Newme, and now a quick-commerce platform I helped start at Firstclub. Alongside all of it, four years teaching design — first as faculty at Designboat, now as guest faculty at Pearl Academy.

How the job changed

As a designer, I learned to solve the problem in front of me — and that most of the difficulty in fintech and travel sits in the system, not the screen.

As a senior designer, I learned that the interesting leverage is upstream: influencing what the team decides to build, and defending a shorter list of things on a card against everyone who wants their field on it.

As a lead, I learned that handing someone the answer is the fastest way to make sure they never generate one — and that teaching is the most reliable way to find the holes in your own reasoning.

As a manager, the unit of work changed again. My output is no longer designs; it's the quality of decisions the team can make without me, and the conditions that make those decisions repeatable.

Career

Scope and what changed, rather than responsibilities.

2025 — Present Product Design Manager · Firstclub · founding team
Founding team member at a quick-commerce platform launched in Bangalore, heading product design. Leading N designers. Product direction, team development and cross-functional alignment with Product, Engineering and Business.
Feb 2024 — 2025 Lead Product Designer · Newme
Fashion commerce for Gen Z. Rebuilt the shop page around product discovery: +15% conversion, −12% bounce rate, +32% filter usage.
Nov 2021 — Jan 2024 Sr. Product Designer · Flipkart · Cleartrip
Flights, bus and support. Led the international search redesign — +200% booking value, +23% transactions — and CT FlexMax, which won the Flipkart Innovation Award 2023 and introduced fare families to Cleartrip.
Apr 2019 — Nov 2021 Product Designer · Zeta Suite
Banking and engagement infrastructure. Sole designer on Power Center and Report Center in the Luminos suite, plus the Sodexo Brazil app redesign.
Aug 2018 — Mar 2019 Rookie UX Designer · Appiness
Where the self-taught part stopped being self-taught.

Teaching

Run in parallel with full-time design. More on Leading.

Education

If any of this is useful to you, my inbox is open.

shushant0657@gmail.com

Open to Design Manager and Head of Design conversations